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:: domain name registration

· Can you host international domains, like .tr, .ch, .ca, .us .co.uk or .au?
· What type of domain extensions are you able to register?

· Do I need to have a Domain Name to set up an account with
  edenproduction.com™?


· How soon can I set up my account and transfer my domain?

· Does edenproduction.com register domain names?

· Which characters may I use in my domain name?

· What is a NIC handle?

· Can I transfer an existing domain name to edenproduction.com from
  another company?


· Could you tell me more about aliasing?

· Will I be able to access my domain name with or without the www?

· Can I transfer the registrar of my domain from my current registrar to
  OpenSRS.net?


· How do I transfer my domain to edenproduction.com? I don't know where
  it is registered.


· How does the domain transfer process work? (Network Solutions)

· How do I transfer my domain if it is registered with Network Solutions?

· What can I do if I'm having problems with a foreign domain transfer?

· How do I contact Network Solutions?

· How do I do a self transfer request if my domain is registered by Network
  Solutions?


· What do I need to do if I have made an error when signing up a domain
  with Network Solutions or OpenSRS, and want to cancel the domain
  registration?


· Does my domain name remain my property if you register/transfer it
  for me?


· What credit cards do you accept for payment?

· What currency do you charge in?

· Who pays InterNIC or other NICs for domain name registration?

· Why is keeping my contact email up to date important?

· What if I need more information about your products and services?



:: answers

Question Can you host international domains, like .tr, .ch, .ca, .us .co.uk or .au?
Answer

Yes, edenproduction.com™ can host any domain that can be registered with an affiliated domain registrar.

Question What type of domain extensions are you able to register?
Answer

We can register .com, .net, and .org as well as .ca, .us, .co.uk, .org.uk, .cc, .biz .tv, and .info.

Question Do I need to have a Domain Name to set up an account with edenproduction.com™?
Answer

For all our hosting plans, you will either need to register a new domain name or transfer your existing domain name to edenproduction.com's nameservers.

edenproduction.com Name Servers:
ns1.edenpro.com
ns2.edenpro.com

Question How soon can I set up my account and transfer my domain?
Answer

Just go to our signup pages at http://www.edenproduction.com/hostingsolutions/hosting/default.asp to signup for an account. You can then contact the registrar of your domain and provide them with our nameserver information:

ns1.edenpro.com
ns2.edenpro.com

Once payment is received, your account will be activated. Transfer of domains usually take 24-48 hours to be updated after you submit the changes to your registrar.

Question Does edenproduction.com™ register domain names?
Answer

edenproduction.com™ can register domain names

Question Which characters may I use in my domain name?
Answer

A domain name can be up to 67 characters long including the 4 characters used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU). The domain must consist only of letters, numbers and dashes(-), although it cannot start or end with a dash(-). The www is not part of the actual domain name, only a standard web prefix.

Question What is a NIC handle?
Answer:

Every entity registered with InterNIC has a NIC handle. You can use the same NIC handle as contacts for several domains. This way, if you make a change to the NIC handle (i.e., the email address), all domains using that NIC handle will be updated as well. There is an administrative, technical and billing contact, and each NIC handle is set for each contact.

Question Can I transfer an existing domain name to edenproduction.com™ from another company?
Answer:

Yes, please contact edensales@edenproduction.com to request the registrar transfer. Only domains that have not expired and have valid admin emails accounts will be able to be transferred.

Question Could you tell me more about aliasing?
Answer

DIR (Directory) Aliasing: If you want different domain names to point to different directories of your web site(share the same webspace), then you need DIR Aliasing. For DIR aliases, we create a folder in your root directory, as the home directory of DIR Alias. FTP connections and emails are still routed to the your main domain. Remember that FrontPage extensions do not work for DIR alias accounts.

Ex: http://www.newdomain.com points to http://www.primary.com/newdomain but in browsers shows http://newdomain.com. Emails sent to tom@newdomain.com is routed to tom@primary.com

DNS (Domain) Aliasing: By typing your new address (http://www.newdomain.com) in the browser your visitors go automatically to your primary web site (http://www.primary.com).

This redirection is performed at the Domain Name Server level and does not involve any CGI script. It's fast, reliable and will work with any web browser. DNS alias does not change your existing address or web site in any way. Furthermore, since the DNS Alias is implemented on the Domain Name Server, not only http and FTP connections are forwarded to your domain name, but also your emails are delivered to your mailbox in your primary domain name.

For example, if you send an email to tom@newdomain.com, your emails will be delivered to tom@mail.primary.com .

Sub Domain: A sub-domain is like directory aliasing with the exception that instead of http://www.newdomain.com pointing to http://www.primary.com/newdomain, this time http://newdomain.primary.com points to http://www.primary.com/newdomain. Basically, the difference is you do not need to register another domain name but instead you choose a sub-domain. For sub-domains, we assign another IP address and assign a directory in your domain as the home directory of your sub-domain's web site.

There are limitations to selecting Sub-domain, DNS and DIR aliasing. You will not have your own email account associated with the alias domain, and will instead be set up under the primary domain. You will also not be able to access the site to upload via FTP, and would need to do so either through the primary domain, or set up an additional FTP user, at additional expense. There are also no log files. It is recommended that resellers interested in parceling out their account consider setting up separate accounts for their customers. Otherwise, when the site under DIR alias has grown enough, the switch over to a full account will result in downtime and delay.

After you have decided which service best suits your needs - go to Upgrades and account options and click on Sign-up for sub domain, DNS and DIR alias.

Alias domains do not have their own FP Server Extensions. They only have their own virtual web server. You have to manage it through your main domain, as a part of it.

Question Will I be able to access my domain name with or without the www?
Answer

Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "yourdomain.com" by going to "www.yourdomain.com" as well as "yourdomain.com".

Question Can I transfer the registrar of my domain from my current registrar to OpenSRS.net?
Answer

Yes, please contact edensales@edenproduction.com to request the registrar transfer. Please contact edensales@edenproduction.com.

Question How do I transfer my domain to edenproduction.com™? I don't know where it is registered.
Answer

If you do not know where your domain is registered, you should do a whois check to find out who the registrar of your domain is. Browse to nsiregistry.com site and enter your domain in the box on the right side of the page. This will give you the registrar, and nameservers. Enter the registrar's address into the browser to visit that registrar to make the changes to the nameservers to transfer your domain to edenproduction.com.

Question How does the domain transfer process work? (Network Solutions)
Answer

There are three emails you will be receiving once a transfer request is submitted:

  1. Confirmation of the modification request; (you hit reply, and send to this, and make no changes)
  2. MODIFY email with the NIC tracking number; (do not reply to this-confirms the transfer request was submitted) and,
  3. NOTIFY email from NetworkSolutions.com asking you to approve the transfer/modification request. The NOTIFY email is sent only to the admin and technical contacts for this domain.
Question How do I transfer my domain if it is registered by Network Solutions?
Answer
  1. Browse to https://www.netsol.com/en_US/manage-it/index.jhtml
  2. Enter Username and Password
  3. Click on the domain name you want to modify
  4. Click on Edit Contacts/Manage DNS
  5. Click on Manage Name Servers
  6. Click on No Thanks
  7. Enter nameserver information:
    ns1.edenpro.com
    ns2.edenpro.com
  8. Click Continue
Question What can I do if I'm having problems with a foreign domain transfer?
Answer

To complete the delegation and transfer of the foreign domain to edenproduction.com's nameservers, notify edenproduction.com Inc. after signing up for hosting to request the DNS entry be created. You will then be allocated an IP address. Then supply your registrar the following information :

Primary Server ns1.edenpro.com
Secondary Server ns2.edenpro.com

Please notify edenproduction.com when your domain has been transferred to edenproduction.com nameservers.

Question How do I contact Network Solutions?
Answer

Please go to http://www.netsol.com/en_US/contactus.jhtml

Question How do I do a "self transfer request" if my domain is registered by Network Solutions?
Answer

Go to http://www.netsol.com/cgi-bin/makechanges/domain.mod

  1. Fill in your email address and domain name
  2. Select modify and click proceed.
  3. On the next page, update the technical NIC handle (WT116-ORG), and the name server details to the following:

    Primary Name Server
    Primary Server Hostname ns1.edenpro.com

    Secondary Name Server
    Secondary Server Hostname ns2.edenpro.com

  4. Click submit this form for processing.
  5. It will email you a copy of the request. Send it to Network Solutions by simply replying to it. You will then receive a MODIFY email address with the NIC tracking number.
  6. Once they receive the request, they'll send you as the admin contact and your technical contact a NOTIFY email request. Once you reply to it, they'll do the changes to the name servers and complete the transfer. Your administrative email contact needs to be current to make this kind of modification.
Question What do I need to do if I have made an error when signing up a domain with Network Solutions or OpenSRS, and want to cancel the domain registration?
Answer

Sorry, once a domain is submitted to be registered the request can not be cancelled.

Question Does my domain name remain my property if you register/transfer it for me?
Answer

Yes. We always use your company information when we register your domain name, so your domain name will always belong to you. We are the technical contact only.

Question What credit cards do you accept for payment?
Answer

We accept Visa, MasterCard and American Express.

Question What currency do you charge in?
Answer

All fees charged are in US dollars.

Question Who pays InterNIC or other NICs for domain name registration?
Answer

edenproduction.com will coordinate with InterNIC and other global NICs to register and/or modify your. The Domain Name registration fee will be billed by edenproduction.com and will appear on your first month's statement.

Question Why is keeping my contact email up to date important?
Answer

It is the admin contact email address that your registrar will contact you at regarding your domain. It is important that your registrar be able to reach you regarding your domain; not keeping your email address current with your registrar may cause delays in changes you might wish to make to your domain name record.

Question What if I need more information about your products and services?
Answer

If you require more information about our products and services please email our sales team at edensales@edenproduction.com and they will be glad to assist you.


 
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